Refunds and Exchange Terms and Conditions

  1. Please read these terms and conditions carefully before using this online ticketing system. By using this site you are agreeing to be bound by these terms of use. If you do not agree to any of the following terms, do not use the site.
  2. This is a TAX INVOICE ABN: 55 370 219 287
  3. The following conditions are for sale and attendance at the event: There are NO REFUNDS on any ticket except as required by law.
  4. Exchanges from one performance date/time to another are allowed if tickets are available. Exchanges from one production to another are not allowed.
  5. When allowed, exchanges are charged at $5.00 per transaction.
  6. Tickets for exchange must be returned to the Box Office at least 24 hours prior to the performance you are exchanging out of.
  7. Exchanges may not be processed at the Box Office at peak times (e.g. in the half hour prior to a performance commencing).
  8. The right of admission is reserved by the box office staff at the venue.
  9. Admittance to customers bearing tickets purchased online at a discount price (such as student, pensioner, member, local, artist and concession) will only be upon production to box office staff of relevant ID on the night of the performance. Failure to produce appropriate ID may result in the patron being charged full price for their ticket.
  10. Latecomers will not be admitted until there is a convenient break in the program, if at all, and admission is at the discretion of the Box Office personnel on the night of the performance. Latecomers may be seated in seats other than those purchased.
  11. In any of the circumstances set out above, tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).
  12. Gift vouchers can only be used online or over the phone for Dance Massive 2019 Ticket Packages. Gift Vouchers are available to purchase until COB Friday 1 March. Gift Vouchers must be redeemed on Dance Massive 2019 Ticket Packages by 12noon (AEDT) on 8 March 2019
  13. By clicking the Finalise Order button, you are agreeing to the above terms and conditions of sale, including the refund and exchanges sections. All orders are subject to credit card approval and billing address verification.
  14. We assume no responsibility for any error, omission, interruption, deletion, defect, delay in transmission, or line failure and reserve the right to add, withdraw or substitute artists and to vary the program should the need arise.
  15. Patrons are responsible for ensuring that they check the website and attend the correct venue, note all Dance Massive performances will begin on time and latecomers may not be permitted. Refunds will not be provided to any patron arriving at an incorrect venue.